At Cold Fusion Ltd. / Cold Fusion SARL (“we”, “our”, “us”), accessible from https://www.coldfusionchalets.co.uk, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have under data protection laws.
If you have any questions, please contact us:
Cold Fusion SARL
Address: 101 Chemin du Closet, Les Houches, 74310, France
Email: info@coldfusionchalets.co.uk
Telephone: 0033 670 560 676
1. Data Controller
For the purpose of data protection laws, the Data Controller is:
Cold Fusion Ltd. / Cold Fusion SARL
Registered Address: 101 Chemin du Closet, Les Houches, 74310, France
Email: info@coldfusionchalets.co.uk
Telephone: 0033 670 560 676
2. Scope of This Policy
This Privacy Policy applies to information collected through our website only.
It does not apply to information collected offline or via other channels.
3. Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
Where we rely on consent for processing (e.g., marketing or non-essential cookies), you may withdraw it at any time.
4. Information We Collect
Information You Provide
We may collect personal data when you:
Contact us by email, phone, or through our website
Submit an enquiry or booking request
Register for an account
Provide information voluntarily, such as when completing forms or sending attachments
This may include your name, email address, phone number, company name, address, and the contents of your message.
Information Collected Automatically
We may automatically collect:
IP address
Browser type and version
ISP
Date/time of visit
Referring and exit pages
Pages viewed and number of clicks
General usage patterns (analytics)
None of this information directly identifies you.
Cookies & Tracking
We use cookies to enhance functionality, analyse performance, and customise your browsing experience.
See Section 13 for details.
5. How We Use Your Information
We use personal data to:
Deliver and manage our website
Process enquiries and bookings
Respond to messages and customer support requests
Improve and personalise the website
Understand how visitors use the website
Communicate service updates, marketing messages (with consent), and administrative notices
Prevent fraud and ensure website security
6. Legal Bases for Processing
We process data using the following lawful bases:
Contractual necessity: fulfilling bookings and responding to enquiries
Consent: marketing communications and certain cookies
Legitimate interests: analytics, security, site optimisation
Legal obligation: accounting, taxation, or legal reporting
7. Data Retention
Examples of retention periods:
Booking records: up to 7 years
Contact form submissions: up to 12 months
Marketing email lists: until you unsubscribe or withdraw consent
Analytics data: typically up to 26 months
We only retain data as long as necessary to fulfil the purposes outlined in this policy.
8. International Data Transfers
If third-party providers store or process data outside the UK or EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses (SCCs) or adequacy decisions).
9. Data Security
We use industry-standard security measures, including:
Encrypted connections (HTTPS)
Secure servers
Access controls
Staff confidentiality requirements
No system is fully secure, but we take all reasonable steps to protect your personal data.
10. Third-Party Service Providers
We may work with trusted providers, including:
Website hosting services
Email and communication platforms
Analytics providers
Payment processors
Booking and reservation systems
Advertising networks (if applicable)
They process data only as required to provide their services to us.
11. Advertising Partners & Third-Party Tracking
Third-party advertisers may use tracking technologies such as cookies or web beacons to:
Deliver personalised ads
Measure campaign effectiveness
Track browsing activity across websites
Cold Fusion Ltd. / Cold Fusion SARL has no access or control over third-party cookies.
Review the respective Privacy Policies of these parties for more details.
12. Children’s Privacy
Our website is not intended for children under 13 (or 16 where applicable).
If we discover that we have collected personal data from a child, we will delete it promptly.
13. Cookies
We use the following types of cookies:
Essential cookies: required for the site to function
Analytics cookies: help us understand user behaviour
Preference cookies: store user settings
Marketing cookies: support advertising and remarketing (if used)
You can disable cookies in your browser settings. Some site features may not function properly without essential cookies.
A detailed cookie table can be added upon request.
14. Your GDPR Rights
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict the processing of your data
Object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, contact:
info@coldfusionchalets.co.uk
We will respond within one month.
15. Right to Lodge a Complaint (ICO)
If you are unhappy with how we handle your personal data, you can contact:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
We encourage you to contact us first so we can address your concerns.
16. Links to External Websites
Our website may contain links to external sites.
We are not responsible for the content or privacy practices of these websites.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated “Last updated” date.
Your continued use of the website signifies acceptance of the revised policy.
Last updated: 4/12/2025